We have a 30-day return policy, which means you have 30 days after ordering your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start the return process, proceed to the following link: Returns Request
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will will not be entitled for returns.
If a product is not deemed suitable for return, we will notify you that the request has been refused and you will not be entitled to any refund. You can choose one of the following options:
- the product will be sent back to the original address with a shipping cost of 10 EUR; or
- the product will be recycled
If you do not select any of the options above within 14 days of notification of refusal of the return by us, the product will be recycled.
Return cost
The cost of the return is 10 Euros per request. In case of refund, the cost will be deducted from the total of the order. In case of products exchange, the difference in the products exchange order will apply.
No return costs apply in the case of defective products
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item using the special discount code we will provide you after the return approval.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at office@tannus.com.
You can always contact us for any return question at office@tannus.com.
