Return & Refund Policy
We offer a 30-day return policy: you have 30 days from delivery to request a return.
To be eligible, the item must be unworn or unused, with tags, and in its original packaging. No receipt or proof of purchase is needed, just fill out the return form with your order details.
How to start a return
Go to: Returns & Refund Request
Once your request is accepted, we'll send you a return shipping label with instructions on how and where to send the package. Items sent back without an approved return request will not be accepted.
Return cost
Returns cost 10 EUR per request. If refunded, this amount is deducted from your total. If you're exchanging products, only the price difference applies.
This fee does not apply if the return is due to: a defective product, an item shipped in error by us, or a package lost by the courier.
Damages and issues
Inspect your order as soon as it arrives, and contact us right away if the item is defective, damaged, or incorrect. In these cases — wrong item shipped, certified defect, or courier loss — the return is free of charge, with no shipping fee.
If your return is refused
If we determine that a returned item is not eligible, we'll notify you of the refusal and no refund will be issued. You can then choose one of the following:
If you don't choose within 14 days of the refusal notice, the item will be recycled by default.
Exchanges
To exchange an item, return the one you have first. Once the return is approved, we'll send you a discount code to purchase the new item separately.
Exceptions / non-returnable items
Some items can't be returned: perishable goods, custom products, personal care items, hazardous materials, flammable liquids or gases. Gift cards cannot be returned either.
EU 14-day cooling-off period
If your order ships to the EU, you also have the right to cancel or return it within 14 days, for any reason, no justification needed. The same conditions apply: unworn/unused, tags on, original packaging.
Refunds
Once we receive and inspect your return, we'll confirm whether it's approved. If approved, the refund is issued automatically to your original payment method within 10 business days (bank processing times may add extra delay). If more than 15 business days pass after approval with no refund, contact us at office@tannus.com.
For any return questions, reach us at office@tannus.com.
